FAQ: General Questions

What will the study achieve?

The study will provide valuable information about how the brain changes with age. It will also investigate which factors in mid-life affect our risk of dementia, such as exercise and diet. This knowledge will help develop better approaches to prevent and treat dementia in the future.

How long will the study last?

Participants will be invited to complete a series of assessments online which will be repeated annually over the next 5 years.

Can I opt out of the study?

Yes, once registered you can opt out of the study at any time by selecting the Withdraw from Study option from the My Account section of your dashboard. You will be able to choose whether your personal data that identifies you is deleted permanently.

My question isn't included here - who else can I ask?

You can find details of the Synexus HealthyMinds Registry study within the participant information sheet but if you still have questions, you are welcome to contact us using the details on the Contact Us page.

FAQ: IT Support

Is my browser compatible?

The Synexus HealthyMinds Registry works with all the latest popular browsers including Chrome, Internet Explorer, Edge, Firefox and Safari. If you experience difficulties with screen appearance or game behaviour, we recommend you check for updates and upgrade to the latest browser version.

Interactive games and exercises are not compatible with Internet Explorer 9 or earlier versions. In this case we recommend you update to version 10 or higher or install one of the other browsers listed above.

Do I need to enable any particular browser settings?

The Synexus HealthyMinds Registry generally works without any problems using standard default browser settings. If you experience problems please check your browser settings, the following options must be enabled:

  • Cookies
  • JavaScript
  • SSL or TLS

These can typically be enabled using the Settings or Internet Options menu options in your browser. Please refer to your browser documentation or help if you cannot find these.

Can I use a mobile device (phone or tablet)?

Mobile devices can be used to browse the site, complete assessments and play the interactive games. Because of the limited screen width of some mobile phone devices some of the interactive assessments or exercises may not appear correctly and might be best done on slightly larger screens.

Why haven’t I received an email I am expecting?

Please allow up to 24 hours for the email to arrive. If it hasn't arrived, please check the following:

  • Check the email is not in your junk folder
  • Make sure our email address (HMRsupport@exeter.ac.uk) is in your contacts list
  • If none of the above steps have resolved the problem, please contact us using the details on the Contact Us page.

FAQ: Using your account

I've forgotten my username or password

If you have forgotten your password, please select the Forgot your password? link on the sign-in page and we will send you an email with a link to allow you to reset it.

Your username is the email address you used when you registered. We would have sent an email to this address to confirm your email address when you first registered. This email also included a Registration ID number. If you kept a note of your Registration ID number, contact us using the details on the Contact Us page and we will be able to use your Registration ID number to look up the email address you used to register with us.

How do I change my password?

To change your password please sign-in and select Reset Password from the My Account section of your dashboard.

I have changed my email address; how do I tell you?

To continue receiving our emails please sign-in using your old email address and select Change email address from the My Account section of your dashboard and provide us with the new email address. You will be sent an email to confirm your new email address. You can then sign-in using your new email address as your username.

I have a new home address; how do I tell you?

To update your address please sign-in and select Change address from the My Account section of your dashboard and provide us with the new address.

FAQ: Completing your assessments

When I start a game, the screen appears blank

We endeavour to make the games compatible with as wide a range of browsers as possible, if the game doesn’t start please check the answer to Is my browser compatible? in this FAQ. If this doesn’t solve your problem, please close all other browser windows and applications on your device and try again. Also, please check that JavaScript is not disabled in your browser settings.

A game freezes in the middle of playing

This is probably a memory or performance issue with your device. Please close all other browser windows and applications on your device and try again. Also check your browser is compatible (see Is my browser compatible? in this FAQ).

If the problem continues please contact us using the details on the Contact Us page.

I don’t understand the game instructions

We have tried to provide clear written instructions for the games. There is also a short, animated clip which appears when the game is selected, usually after a short pause, which demonstrates how to play. You can view the instructions again by clicking on the button with the question mark. If you are still unsure, please contact us using the details on the Contact Us page.

FAQ: Playing brain training games

When I start a game, the screen appears blank

We endeavor to make the games compatible with as wide a range of browsers as possible, if the game doesn’t start please check the answer to Is my browser compatible? in this FAQ. If this doesn’t solve your problem, please close all other browser windows and applications on your device and try again. Also, please check that JavaScript is not disabled in your browser settings.

A game freezes in the middle of playing

This is probably a memory or performance issue with your device. Please close all other browser windows and applications on your device and try again. Also check your browser is compatible (see Is my browser compatible? in this FAQ).

If the problem continues please contact us using the details on the Contact Us page.

I don’t understand the game instructions

We have tried to provide clear written instructions for the games. There is also a short, animated clip which appears when the game is selected, usually after a short pause, which demonstrates how to play. You can view the instructions again by clicking on the button with the question mark. If you are still unsure, please contact us using the details on the Contact Us page.